FAQ
Payment
A 50% deposit is required to secure a reservation. This deposit will apply toward the balance.
The balance must be paid in full 10 days prior to the delivery date.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Cash and Credit Card payments are accepted at any time. (Visa, MasterCard, Discover, American Express).
Personal checks must be received at least 10 days prior to delivery date. Money order, certified check, cashier’s check or cash are acceptable as well.
Logistics
As each venue and circumstance vary widely, once an inquiry is submited with your event location and details we will be able to tailor a quote specifically to your needs.
Refunds and cancelations will not be provided in the case of rain. We recommend that customers have a back-up plan in place for rental items in the case of inclement weather.
Our minimum order requirement is $250.
Delivery, pick-up, and late-night pick-up fees are additional.
We deliver throughout the United States.
Send in your inquiry and we will let you know about delivery charges and availability.
Customers are welcome to pick up and return their own orders starting at $40 additional fee for cost of prep. Some restriction apply to extra-large items, overtly fragile pieces, or large orders. Customers are responsible for ensuring that items will fit safely and securely in their vehicle to prevent damage. Customers are responsible for providing their own transportation materials (plastic tarps, blankets, straps, etc).
Rental items must be transported in an enclosed vehicle such as a van or a box truck for protection against all weather-related risks (e.g. high wind, snow, rain, wet or flooded surfaces, etc.)
Customers are responsible for loading and unloading items in and out of vehicle.
We reserve the right to refuse a pickup if you do not arrive with edequet straps and or vehicle to ensure safe transportation of your rental items.
Our team works with you to schedule a convenient 30-minute time slot for pick-up and return.
Event pick-up times are generally scheduled on Wednesday or Thursday between 11:00 AM - 3:00 PM and returns are on Monday from 11:00 AM - 3:00 PM.
Returns, Refunds and FEES
Orders canceled within 30 days of the event are charged 50% cancellation fee.
Cancellations within 7 day of the event are non-refundable. The entire order must be paid for in full.
Please enquire for more information about our Refund policy.
Damages, breakage, & loss: Damaged items will be subject to additional fees on top of the Maintenance Fee. Items that are lost or destroyed (completely unsalvageable) will be billed for a replacement item.
Replacement are typically 7 times the rental rate. All damaged items must be returned to Noble Event Rentals.
A 10% non-refundable Maintenance Fee is required of all orders. This covers minor damage such as wear and tear on the equipment. This fee does not cover damage, theft, loss, vandalism, misuse, abuse or missing equipment and customer shall be liable for such events.
Sales Tax. Delivery, pick up, set up, tear down and late night pickup are additional fees that vary based on distance and the order.